Clinical support
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Clinical Support

MSI value our agency staff and are constantly looking at ways to support their careers and well-being.

MSI value our agency staff and are constantly looking at ways to support their careers and well-being.

Occasionally, agency workers do have concerns raised against them in relation to their practise. MSI’s agency staff can rest assured that we have a robust complaints policy and procedures in place to support them throughout a worrying time.

The process is led by a band 8 senior clinician who can offer an external and impartial viewpoint, as well as the clinical knowledge required to resolve any issues fairly.

Our Clinical Lead handles these areas:

  • Oversees interviewers and appraisers

  • Trains new nurse interviewers

  • Attends interview open days and interviews candidates

  • Creates / updates MSI's interview pack and appraisal forms

  • Provides expert advice on clinical areas

  • Shares experiences from the front-line work force; giving us insight into this work

  • Provides support for general enquires that only a health professional should answer

  • Reviews candidates’ statements if an allegation or complaint raised

  • Conducts investigations, requesting and gathering evidence & information from the client

  • Recommends remedial actions to finalise complaints

  • Supports workers throughout the complaints process, makes suggestions to clients, appeals client decisions etc.

  • Reviews reflective accounts and undertakes practice discussions with our candidates

  • Acts as a decision maker to referral health workers to their professional body

  • Communicates directly with clients around serious clinical concerns

If you have any concerns, you can contact us on compliance@msigroupltd.com.

Read about our revalidation support