MSI value our agency staff and are constantly looking at ways to support their careers and well-being.
Occasionally, agency workers do have concerns raised against them in relation to their practise. MSI’s agency staff can rest assured that we have a robust complaints policy and procedures in place to support them throughout a worrying time.
The process is led by a band 8 senior clinician who can offer an external and impartial viewpoint, as well as the clinical knowledge required to resolve any issues fairly.
Our Clinical Lead handles these areas:
Oversees interviewers and appraisers
Trains new nurse interviewers
Attends interview open days and interviews candidates
Creates / updates MSI's interview pack and appraisal forms
Provides expert advice on clinical areas
Shares experiences from the front-line work force; giving us insight into this work
Provides support for general enquires that only a health professional should answer
Reviews candidates’ statements if an allegation or complaint raised
Conducts investigations, requesting and gathering evidence & information from the client
Recommends remedial actions to finalise complaints
Supports workers throughout the complaints process, makes suggestions to clients, appeals client decisions etc.
Reviews reflective accounts and undertakes practice discussions with our candidates
Acts as a decision maker to referral health workers to their professional body
Communicates directly with clients around serious clinical concerns
If you have any concerns, you can contact us on firstname.lastname@example.org.